Error when you try to add an Address (A) or CNAME record in Office 365 Small Business: "Another DNS record already exists with this host name"

PROBLEM
In Office 365 Small Business, you try to add an Address (A) record or a CNAME record in the Office 365 portal. However, you get the following error message:
Another DNS record already exists with this host name. Type a different name.
SOLUTION
To resolve this issue, do one of the following, as appropriate for your situation.

Add a record other than a www record

To add a record other than a www record, use a different host name, or update the existing record.

Add a www record that points to a website that's hosted by a third-party

For more information about how to add a www record that points to a website that's hosted by a third-party, go to the following Microsoft website:
MORE INFORMATION
This issue occurs if the DNS record already exists.

Still need help? Go to the Office 365 Community website.
Properties

Article ID: 2581557 - Last Review: 07/07/2014 05:22:00 - Revision: 12.0

Microsoft Office 365

  • o365 o365p o365022013 KB2581557
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