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Description of the Word 2010 hotfix package (Word-x-none.msp): August 30, 2011

This article describes the Microsoft Word 2010 issues that are fixed in the hotfix package that is dated August 30, 2011.  

Issue that this hotfix package fixes

  • You view two email messages in Print Preview in Microsoft Outlook 2010. When you print the two email messages, the inline attachment from one of the email messages may appear in the other email message.
  • Consider the following scenario:
    • You have a Word document that contains an ActiveX control in the graphics layer.
    • Design Mode is turned off.
    • You check the grammar and spelling in the Word document.
    In this scenario, Word 2010 always displays the same suggestions and inserts the suggested word at the beginning of the document when you click Change in the Spelling and Grammar dialog box.
  • When a dialog box is open in a Word document, you cannot open another Word document in Word 2010. Additionally, when you try to open Word from the taskbar, you receive the following message:
    The command cannot be performed because a dialog box is open. Click OK, and then close open dialog boxes to continue.

  • Consider the following scenario:
    • You open a Word 97-2003 Document (*.doc) in Word 2010.
    • You have a macro that uses Range.FormattedText property in the header or footer of the document.
    • The header or footer has a Microsoft Office drawing shape.
    • The header is not linked to the previous section.
    • You run the macro.
    In this scenario, you receive the following error message:
    Run-time error '5097': Word has encountered a problem.

  • When you open certain attached .msg files, Microsoft Outlook 2010 crashes.
  • Consider the following scenario:
    • You create a Rich Text Format (RTF) email message in Microsoft Office Outlook 2003.
    • You insert an attachment.
    • You turn on Information Rights Management (IRM).
    • You send the email message to an Outlook 2010 user.
    In this scenario, the attachment is not displayed in Outlook 2010.
  • Assume that you enable the Ignore original message text in reply or forward option and the Check grammar with spelling option in Outlook 2010. However, when you check the spelling when you forward or reply to an email message, the grammar checker still scans the original email message.
  • When read-only users open a second Word 2010 document in a Microsoft SharePoint document library, the template is incorrect.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix package, you must have Microsoft Office 2010 or Microsoft Office 2010 Service Pack 1 installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2460049 Description of Office 2010 SP1

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that is listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Download information

File nameFile versionFile sizeDateTime

Microsoft Windows Installer .msp file information

File nameFile versionFile sizeDateTime
Kb2428677-x-none.mspNot Applicable8,668,67216-Aug-111:56
Word-x-none.mspNot Applicable71,374,33616-Aug-111:56

Word-x-none.msp information

File nameFile versionFile sizeDateTime


Download information

File nameFile versionFile sizeDateTime

Microsoft Windows Installer .msp file information

File nameFile versionFile sizeDateTime
Kb2428677-x-none.mspNot Applicable10,629,12016-Aug-112:24
Word-x-none.mspNot Applicable66,321,40816-Aug-112:24

Word-x-none.msp information

File nameFile versionFile sizeDateTime

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 2584055 - Last Review: 02/08/2012 09:21:00 - Revision: 3.0

Microsoft Word 2010

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