This article was previously published under Q258742
This article has been archived. It is offered "as is" and will no longer be updated.
When you are printing or administering printers on remote servers, you may receive intermittent "Access denied" error messages.
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Size File name Platform --------------------------------------------------- 29/03/2000 02:35 342,800 Rpcrt4.dll Intel 29/03/2000 02:35 80,144 Win32spl.dll Intel 29/03/2000 02:34 579,344 Rpcrt4.dll Alpha 29/03/2000 02:34 136,464 Win32spl.dll Alpha
There are several workarounds. You can stop and start the spooler on the client computer, you can print to another printer, or you can try waiting and repeating the same operation later.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.