XADM: Recipients Cannot Open Attachments If Virus Scanning Interfaces Are Enabled

This article was previously published under Q259163
This article has been archived. It is offered "as is" and will no longer be updated.
If you attempt to open an attachment or add an attachment to a new message you are composing, you may be unable to do so. This issue is most likely to occur when a very large number of messages that contain attachments are sent to the Exchange Server computer in a short period of time. The issue is known to occur when an anti-virus program is running on the server, but it occurs independent of the specific anti-virus program that is running.
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
191914 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The following files are available for download from the MicrosoftDownload Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 Service Pack 3. This problem was first corrected in Exchange Server 5.5 Service Pack 4.
api heavy traffic ims imc Trend Micro ScanMail 3.5 NAV Complete Operation

Article ID: 259163 - Last Review: 10/20/2013 18:58:19 - Revision: 4.3

Microsoft Exchange Server 5.5 Service Pack 3

  • kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbgraphxlinkcritical KB259163