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"Outlook is retrieving data from the Microsoft Exchange Server" message after you upgrade to Outlook 2010 or Outlook 2013

Symptoms
When you use RPC time-out registry entries or policies in Microsoft Office Outlook 2007 or in an earlier version of Outlook, and then you upgrade to Outlook 2013 or Outlook 2010, you receive the following message in the taskbar:
Outlook is retrieving data from the Microsoft Exchange Server Server_Name.
Resolution
To resolve this issue for Outlook 2013, apply the following update:
2825677 Description of the Outlook 2013 hotfix package: October 16, 2013
To resolve this issue in Outlook 2010, apply the following update:
2598374 Description of the Outlook 2010 hotfix package (Outlook-x-none.msp): June 26, 2012

Registry key information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
After you install the hotfix package, to have us enable the hotfix for you, go to the "Fix it for me" section. If you prefer to enable the hotfix yourself, go to the "Let me fix it myself" section.

Fix it for me

To enable the hotfix automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

Notes
  • Install the hotfix appropriate for your version of Outlook that is described in the Resolution section before you run this Fix it solution.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
  • The Fix it solution will create the registry data and set the value to the default time of 10 seconds (10000 milliseconds). For more information about determining how you should configure this and the steps to take to change this, see the "More Information" section.
Then, go to the "Did this fix the problem?" section.

Let me fix it myself

After you install the hotfix package, follow these steps to enable the hotfix:
  1. Start Registry Editor. To do this, use one of the following procedures, as appropriate for your version of Windows.
    • Windows 8: Press Windows Key + R to open a Run dialog box. Type regedit.exe and then press OK.
    • Windows 7: Click Start, type regedit.exe in the search box, and then press Enter.
  2. Locate and then select the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook
    Note The x.0 placeholder represents your version of Office (15.0 = Office 2013, 14.0 = Office 2010).
  3. On the Edit menu, point to New, click Key.
  4. Type RPC, and then press ENTER.
  5. Locate and then select the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\RPC
    Note The x.0 placeholder represents your version of Office (15.0 = Office 2013, 14.0 = Office 2010).
  6. On the Edit menu, point to New, and then click DWORD (32-bit) Value.
  7. Type TimeToShowRPCMessage, and then press Enter.
  8. In the Details pane, right-click TimeToShowRPCMessage, and then click Modify.
  9. In the Value data box, type the number of milliseconds as you prefer, and then click OK.

    Note The default value is 10000, which equals 10 seconds. For more information about determining how you should configure this, see the "More Information" section.
  10. Exit Registry Editor.

More information

The TimeToShowRPCMessage DWORD Value controls how long, in milliseconds, in which Outlook will retrieve data from the server before the message in the Symptoms section appears. The default value is 10000 milliseconds, which equals 10 seconds. If you prefer the message to appear after more time has passed when an event occurs, you can set the value to a larger number such as 30000 for 30 seconds, or 60000 for 1 minute. This results in the message appearing less frequently because it will not appear when shorter events occur that are resolved after 15-20 seconds.

If you ran the Fix It solution in this article, the TimeToShowRPCMessage DWORD Value will be set to the default of 10000 milliseconds, which equals 10 seconds. If you prefer to change this, follow these steps:
  1. Start Registry Editor. To do this, use one of the following procedures, as appropriate for your version of Windows.
    • Windows 8: Press Windows Key + R to open a Run dialog box. Type regedit.exe and then press OK.
    • Windows 7: Click Start, type regedit.exe in the search box, and then press Enter.
  2. Locate and then select the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\RPC\
    Note The x.0 placeholder represents your version of Office (15.0 = Office 2013, 14.0 = Office 2010).
  3. In the Details pane, right-click TimeToShowRPCMessage, and then click Modify.
  4. In the Value data box, type the number of milliseconds as you prefer, and then click OK.

    Note The default value is 10000, which equals 10 seconds. For more information about determining how you should configure this, see the "More Information" section.
  5. Exit Registry Editor.
You can also change this value for multiple users by creating and deploying a custom Group Policy.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
fixit fix it fixme
Properties

Article ID: 2598364 - Last Review: 07/20/2015 01:24:00 - Revision: 7.0

Microsoft Outlook 2013, Microsoft Outlook 2010

  • kbqfe kbexpertisebeginner kbfixme kbmsifixme KB2598364
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