Article ID: 259929 - View products that this article applies to.
This article was previously published under Q259929
This article has been archived. It is offered "as is" and will no longer be updated.
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
Moderate: Requires basic macro, coding, and interoperability skills.
This article applies to a Microsoft Access database (.mdb) and to a Microsoft Access project (.adp).
Every time that you use Help in Microsoft Access 2000 or in the Visual Basic Editor, you receive the following message:
Preparing index for first use...This happens even if you have used Help before.
This problem occurs when you install Microsoft Office 2000 on a computer that already has MDAC 2.1 SP2 or later installed. This applies to computers running Microsoft Windows 2000, which includes MDAC 2.5, and to other operating systems on which MDAC 2.1 SP2 or later has been installed.
To resolve this issue, use one of the following two methods. The first method is to manually copy some files to specified folders and then to add a registry key. The second method is to install the Microsoft Office 2000 Service Release 1 (SR-1) update.
After you have used either method, you will again see the "Preparing index for first use..." message the first time that you use Help. This happens because there are five different Help files. But after you have used the five Help files once, either of these methods prevents the message from appearing thereafter.
Method 1: Copy Files and Add Registry KeyWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Method 2: Upgrade to Microsoft Office SR-1IMPORTANT: You may experience problems after you apply the Office SR-1 patch to a computer that was upgraded from Windows NT 4.0 to Windows 2000. For additional information about these problems, click the article number below to view the article in the Microsoft Knowledge Base:
258549Microsoft suggests that you use Method 1 instead of applying the Office SR-1 patch if your computer was upgraded from Windows NT 4.0 to Windows 2000.
(https://support.microsoft.com/kb/258549/EN-US/ )OFF2000: Odd Behavior on Windows 2000 After You Install Office 2000 SR-1 Update
To prevent the message from constantly appearing, install the Office 2000 SR-1 update. For additional information about obtaining and installing Office 2000 SR-1, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/245025/EN-US/ )How to Obtain and Install Microsoft Office 2000 Service Release 1 (SR-1)
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.
There is also another error message that you may receive when you try to use Help. For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/249065/EN-US/ )OFF2000: Error Message When You Try to Display Help on a Microsoft Windows 2000-based Computer
Steps to Reproduce the Behavior