When you use the Microsoft Lync client in Microsoft Office 365 dedicated or ITAR, you experience one or more of the following issues:
You cannot set the My Picture option.
You cannot see My Picture.
You cannot see pictures of other users.
This issue may occur for one or more of the following reasons:
The thumbnailPhoto attribute is not populated correctly in the source Active Directory schema.
The thumbnailPhoto attribute is not populated correctly in the managed Active Directory schema.
The Lync server is configured incorrectly to pull the correct information from the Active Directory schema or from Microsoft SharePoint MySite.
SharePoint servers do not update the MySite picture correctly.
Group Policy prevents end-users from setting the My Picture feature.
A global policy prevents end-users from changing the My Picture feature by using SharePoint MySite.
To make sure that the My picture feature works, one or more of the following criteria must be met:
The feature must be enabled for your organization. If you are not sure about this, work with your Service Delivery Manager (SDM) to make sure that the feature is enabled.
You must have access permission to the Active Directory schema to verify various account object attributes.
If you use the MySite Personal Photo option, you must use one of the following versions of Microsoft Office SharePoint Server:
Office SharePoint Server 2007 or a later version, together with a maintained SharePoint MySite.
You cannot change the photo in the Lync Client
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To troubleshoot the issue, follow these steps:
Make sure that you don't have a Group Policy setting that prevents the feature from being changed in the Lync client.
Make sure that you're using the thumbnailPhoto attribute. Make sure that the attribute is populated in the source and in managed Active Directory schemas as outlined in the Lync service description. Also, make sure that the uploaded folder does not exceed the 30 kilobyte (KB) size limit.
In the Lync client, open the My Picture option. To do this, use one of the following methods:
Click the photo.
Click the gear icon, point to Tools, click Options, and then click My Picture.
Check the option that is selected. There are only three options:
Do not show my picture
That is, obtain a picture from the user's MySite.
Show a picture from a web address
Determine whether the Edit in MySite option can be accessed from the Lync client. If the Edit in MySite option cannot be accessed, confirm whether this option was enabled or disabled at the time that the My Picture feature was added. If you are not sure about this, work with your SDM to verify that. However, if the feature is enabled, and if clicking Edit in MySite hyperlink does not open your MySite profile through a web browser, you must deploy the following registry key: