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You cannot access the Windows Update website on a computer that is running Windows XP

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Symptoms
On a computer that is running Windows XP, when you try to access the Windows Update page, you are redirected to the http://support.microsoft.com/kb/2497281 page.
Cause
This issue can occur if your version of Windows is no longer compatible with the Windows Update website.
Method 1: Use Automatic Updates

Step 1: Close all running programs

Close any programs that you have running on your computer including any Internet Explorer or other web browser windows and then continue to step 2.


Step 2: Enable Automatic Updates

To enable Automatic Updates, follow these steps:
  1. Click Start, and then click Run.



  2. Type sysdm.cpl, and then click OK.



  3. Click the Automatic Updates tab, click Automatic (Recommended), and then click OK.


Step 3: Ensure a self-update happens right away

  1. Click Start, and then click Run.



  2. Type wuauclt/detectnow, and then click OK.




Note: If you do not wish to leave Automatic Updates turned on, you can repeat the steps in Step 2 and the set Automatic Updates to one of the following:
  • Download updates for me, but let me choose when to install them.
  • Notify me but don't automatically download or install them.
  • Turn off Automatic Updates.


If this method does not resolve the problem, go to Method 2.

Method 2: Install Windows Update Agent 3.0

Step 1: Download Windows Update Agent 3.0


  1. Click the following link to download the Windows Update Agent 3.0 installation file.


    To determine which version of the service pack that you are running, follow these steps:

    1. Click Start.
    2. Click My computer, and then right-click Properties.
    3. Under System, you can see the version of the service pack that you are running

  2. In the File Download - Security Warning dialog box, click Save.



  3. Select Drive C in the drop-down list, and then click Save.


    Do not change the file name when you save the file.

Step 2: Install Windows Update Agent 3.0

To install Windows Update Agent 3.0, follow these steps:
  1. Click Start, and then click Run.



  2. Type C:\WindowsUpdateAgent30-x86.exe /wuforce, and then click OK.



  3. In the Open File-Security Warning window, click Run.



  4. In the Windows Update Agent Installer window, click Next.



  5. Select the Accept check box, and then click Next.



  6. Click Finish when the installation is complete. Check whether the problem is fixed.



More information
If you are not running the latest service pack of Windows XP, click the following link to learn how to install Windows XP Service Pack 3 (SP3):
Properties

Article ID: 2606456 - Last Review: 05/23/2014 09:04:00 - Revision: 3.2

Microsoft Windows XP Home Edition, Microsoft Windows XP Professional

  • kbstepbystep kbtshoot kbvideocontent KB2606456
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