This article was previously published under Q260982
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When you change the color depth from High Color (16-bit) to True Color (24-bit) on your Windows 2000-based computer while the DVD player is open, you may receive a "Stop 0x0000001E" error message on a blue screen.
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Windows 2000 Service Pack 1.