Article ID: 261157 - View products that this article applies to.
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When you try to start one of the programs listed in the "Applies to" section, the program may stop responding (hang) at the opening screen.
This issue occurs if any one of the following conditions is true:
Windows VistaTo resolve this issue, follow the steps in the appropriate section.
The computer is connected to the InternetView the "Troubleshoot game problems " topic on the following Windows Online Help and Support Web site:
The computer is not connected to the InternetView the "Troubleshoot game problems " topic in Windows Help and Support on the computer's hard disk by following these steps:
Windows XPTo resolve this issue, follow these steps.
Reinstall the MDAC Components
Note Encarta does not use MDAC. Therefore, if you are experiencing this problem with Encarta, skip this method.
Note Use this method if you have the Microsoft Streets & Trips or the Microsoft MapPoint Install disk (Disk 1).
318251If this does not resolve this issue, go to the next method.
(https://support.microsoft.com/kb/318251/ )You receive an error message when you try to use the Find feature or when you try to import data in MapPoint or in Streets & Trips
Update the Video DriverContact your hardware manufacturer for information about how to obtain and install the most recent video driver available for your video adaptor.
For more information about hardware and software vendor contact information, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendorsMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For additional information about video issues, click the following article number to view the article in the Microsoft Knowledge Base:
248326If this does not resolve this issue, go to the next method.
(https://support.microsoft.com/kb/248326/ )Your computer may stop responding when you start Streets and Trips or MapPoint
Troubleshoot the CDClean the program CD. To do this, use a CD cleaning kit, or gently wipe the silver side of the CD with a soft, lint-free cotton cloth from the center of the CD outward.
Note Do not use paper cloth. Paper cloth can scratch the plastic and leave streaks. Do not use a circular motion when you wipe the CD.
If the issue continues to occur, clean the CD with a damp cloth or a commercial CD cleaning solution. Dry the CD thoroughly before you insert it in the CD drive.
For additional information about how to troubleshoot CD-ROM issues, click the following article number to view the article in the Microsoft Knowledge Base:
218617If this does not resolve the issue, go to the next method.
(https://support.microsoft.com/kb/218617/ )How to troubleshoot CD-ROM or DVD-ROM read issues
Use an Administrative InstallTo work around this issue, follow these steps to create an administrative installation location:
For more information about video issues, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/951632/ )Streets & Trips does not start when you double-click the program icon, or you receive a "The application volume license state is invalid" when you start Streets and Trips or MapPoint
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 261157 - Last Review: January 12, 2015 - Revision: 1.0