Stop 0x0000001E Error Message When You Print from a Windows 2000 Terminal Services Client
This article was previously published under Q261322
This article has been archived. It is offered "as is" and will no longer be updated.
When you try to print from an RDP client in a Windows 2000 Terminal Services session, you may receive the following error message on a blue screen on the server:
Stop 0x0000001e (0xc0000005, 0xa00372aa, 0x00000000, 0x00000034)
The problem can occur because spooler tries to display a dialog box to the client desktop but the desktop handle is not available.
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name ----------------------------------------------------------------------- 5/31/2001 03:44p 5.0.2195.3660 1,641,360 Win32k.sys(uniprocessor) 5/31/2001 03:32p 5.0.2195.3649 243,472 Winsrv.dll(uniprocessor) 5/29/2001 06:35a 184.108.40.206 47,808 User.exe 5/31/2001 03:30p 5.0.2195.3649 379,664 User32.dll 5/31/2001 03:06p 5.0.2195.3660 1,641,360 Win32k.sys 5/31/2001 03:32p 5.0.2195.3649 243,472 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
Use QChain.exe to Install Multiple Hotfixes with One Reboot
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
Article ID: 261322 - Last Review: 10/20/2013 19:49:22 - Revision: 2.2
Microsoft Windows 2000 Service Pack 1, Microsoft Windows 2000 Advanced Server
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