Article ID: 261744
This article was previously published under Q261744
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If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
(https://support.microsoft.com/kb/315854/EN-US/ )Windows 98 and Windows Me Error Message Resource Center
When you use the Kensington VideoCam Universal Serial Bus (USB) camera to capture video, the frame sampling rate may be poor (about two or three frames per second). You may also receive error messages.
When an error message is displayed, or when you check Faultlog.txt, if you press ALT+D, the following details are displayed:
Trap 13 (0DH) - General Protection Fault 0000
eax=00000000 ebx=00000001 ecx=760c7a18 edx=0406fe28 esi=00000000
To resolve this issue, download the latest software and firmware updates from the manufacturer of the device.
For more information about hardware and software vendor contact information, visit the following Microsoft Web site:
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
The Kensington software and driver version is 1.00r6. The Kensington VideoCam uses Microsoft Video for Windows (VFW) drivers, not Windows Driver Model (WDM) drivers.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.