Sign in with Microsoft
Sign in or create an account.
Hello,
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Symptoms

Assume that you run an application or a service on a computer that is running Windows Vista or Windows Server 2008. The application or the service repeatedly commits and then releases lots of memory pages. In this situation, the memory manager may be unable to commit memory pages anymore.

Notes

  • When this issue occurs, many running applications or services may experience various symptoms.

  • To recover from this issue, you must restart the computer.

  • When this issue occurs, the CommittedBytes value in performance counter becomes a negative value.

Cause

This issue occurs because in some scenarios the memory manager incorrectly returns more memory pages than are actually allocated. This behavior causes the Commit Charge counter to underflow and become a very high value. Therefore, memory allocation fails and causes the issue that is mentioned in the "Symptoms" section.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008 Service Pack 2 (SP2)

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Ntkrnlpa.exe

6.0.6002.22718

3,603,840

16-Sep-2011

19:21

Not applicable

Ntoskrnl.exe

6.0.6002.22718

3,552,640

16-Sep-2011

19:21

Not applicable

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Ntoskrnl.exe

6.0.6002.22718

4,687,744

16-Sep-2011

19:17

x64

For all supported IA-64–based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ntoskrnl.exe

6.0.6002.22718

9,470,848

16-Sep-2011

19:13

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

3,279

Date (UTC)

16-Sep-2011

Time (UTC)

19:29

Platform

Not applicable

File name

X86_7307eaa9cfab9f0fe7b97e568db7af0b_31bf3856ad364e35_6.0.6002.22718_none_c0b463ec3956628d.manifest

File version

Not applicable

File size

717

Date (UTC)

16-Sep-2011

Time (UTC)

19:29

Platform

Not applicable

File name

X86_ce48343eb976bf9d29c0ebe73ee54cfc_31bf3856ad364e35_6.0.6002.22718_none_17d576a9576a90ac.manifest

File version

Not applicable

File size

697

Date (UTC)

16-Sep-2011

Time (UTC)

19:29

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.22718_none_6e9db3cdca67d45e.manifest

File version

Not applicable

File size

18,682

Date (UTC)

16-Sep-2011

Time (UTC)

19:29

Platform

Not applicable

File name

X86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.22718_none_866b4bc044acdef8.manifest

File version

Not applicable

File size

7,654

Date (UTC)

16-Sep-2011

Time (UTC)

16:48

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_2dfa43d7b2a48baabe4564acb38ade4a_31bf3856ad364e35_6.0.6002.22718_none_52eb37c4724cab3b.manifest

File version

Not applicable

File size

721

Date (UTC)

16-Sep-2011

Time (UTC)

19:29

Platform

Not applicable

File name

Amd64_db250cb4ed19ef0ea277a893ead40f8e_31bf3856ad364e35_6.0.6002.22718_none_dacc44ac873f9981.manifest

File version

Not applicable

File size

701

Date (UTC)

16-Sep-2011

Time (UTC)

19:29

Platform

Not applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.22718_none_cabc4f5182c54594.manifest

File version

Not applicable

File size

17,282

Date (UTC)

16-Sep-2011

Time (UTC)

19:29

Platform

Not applicable

File name

Amd64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.22718_none_e289e743fd0a502e.manifest

File version

Not applicable

File size

7,656

Date (UTC)

16-Sep-2011

Time (UTC)

16:48

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

3,305

Date (UTC)

16-Sep-2011

Time (UTC)

19:29

Platform

Not applicable

Additional files for all supported IA-64–based versions of Windows Server 2008

File name

Ia64_b61bd2ef9fe17824eac6a9b5fc87fdd8_31bf3856ad364e35_6.0.6002.22718_none_bc9feffc141213e3.manifest

File version

Not applicable

File size

719

Date (UTC)

16-Sep-2011

Time (UTC)

19:29

Platform

Not applicable

File name

Ia64_c5458743b11b75734cca8b698504f115_31bf3856ad364e35_6.0.6002.22718_none_13f300a993e01ba0.manifest

File version

Not applicable

File size

699

Date (UTC)

16-Sep-2011

Time (UTC)

19:29

Platform

Not applicable

File name

Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.22718_none_6e9f57c3ca65dd5a.manifest

File version

Not applicable

File size

17,606

Date (UTC)

16-Sep-2011

Time (UTC)

19:29

Platform

Not applicable

File name

Ia64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.22718_none_866cefb644aae7f4.manifest

File version

Not applicable

File size

7,655

Date (UTC)

16-Sep-2011

Time (UTC)

16:32

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,459

Date (UTC)

16-Sep-2011

Time (UTC)

19:29

Platform

Not applicable

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!

×