On a Windows Server 2008 R2 RDS server running the App-V Client version 220.127.116.1100, after Internet Explorer 8 is upgraded to Internet Explorer 9, the Microsoft Compiled HTML Help files (*.chm) in some App-V packages may stop working and the help panel will display a blank white screen. If Internet Explorer 9 is uninstalled and reverted back to Internet Explorer 8 the help content will render properly.
This is a known issue with App-V client 18.104.22.16800.
To resolve this issue, install App-V 4.6 SP1 with the latest hotfix rollup. To obtain the latest hotfix rollup please contact Microsoft Support.
Service Pack 1 for Microsoft App-V 4.6 can be downloaded from the following location:
The latest Version of the App-V 4.6 client is 4.6 SP1 Hotfix Rollup 4 (as of 9/19/2011). To keep track of the latest App-V updates, please follow the Microsoft Application Virtualization blog at http://blogs.technet.com/b/appv/.
Note Be sure to test these updates against all your App-V packages to insure compatibility in your test environment prior to updating your production environment.
Microsoft Compiled HTML Help 2008 R2 RDS IE 8 is upgrade to IE 9 App-V Client 22.214.171.12400 Softgrid Application Virtualization MDOP 4.6 4.6 SP1 render chm blank white *.chm HH.exe Internet Explorer
Microsoft Application Virtualization 4.6 for Terminal Services, Microsoft Application Virtualization 4.6 for Terminal Services Service Pack 1, Microsoft Application Virtualization 4.6 for Windows Desktops, Microsoft Application Virtualization 4.6 for Windows Desktops Service Pack 1, Microsoft Application Virtualization Hosting 4.6 for Windows Desktops Service Pack 1