On a Windows Server 2008 R2 RDS server running the App-V Client version 126.96.36.19900, after Internet Explorer 8 is upgraded to Internet Explorer 9, the Microsoft Compiled HTML Help files (*.chm) in some App-V packages may stop working and the help panel will display a blank white screen. If Internet Explorer 9 is uninstalled and reverted back to Internet Explorer 8 the help content will render properly.
This is a known issue with App-V client 188.8.131.5200.
To resolve this issue, install App-V 4.6 SP1 with the latest hotfix rollup. To obtain the latest hotfix rollup please contact Microsoft Support.
Service Pack 1 for Microsoft App-V 4.6 can be downloaded from the following location:
The latest Version of the App-V 4.6 client is 4.6 SP1 Hotfix Rollup 4 (as of 9/19/2011). To keep track of the latest App-V updates, please follow the Microsoft Application Virtualization blog at http://blogs.technet.com/b/appv/.
Note Be sure to test these updates against all your App-V packages to insure compatibility in your test environment prior to updating your production environment.
Microsoft Compiled HTML Help 2008 R2 RDS IE 8 is upgrade to IE 9 App-V Client 184.108.40.20600 Softgrid Application Virtualization MDOP 4.6 4.6 SP1 render chm blank white *.chm HH.exe Internet Explorer