Simple Mail Transfer Protocol Service Stops Unexpectedly

This article was previously published under Q262327
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The Simple Mail Transfer Protocol (SMTP) service may stop unexpectedly with a call stack similar to:
   ChildEBP RetAddr  Args to Child   0889f520 034d872c 0889f598 0889f5d8 03493d98 phatq!FileTimeToLocalRFC822Date+0xda   0889fa1c 034aa89c 04b90de4 07f25f1c bee37464 phatq!CDefaultDSNSink__GenerateDSN+0x4bc   0889fb00 034a8bad 0889fb24 00000000 80030057 phatq!CAQSvrInst__HrTriggerDSNGenerationEvent+0x1dc   0889fb90 034aa25e 04b77558 bee37464 00000001 phatq!CAQSvrInst__HandleFailedMessage+0x10d   0889fbc0 034aa142 bee37464 0889f948 bee37464 phatq!CAQSvrInst__HandleCatFailure+0xee   0889fbdc 034bf7bc 80030057 04b77550 bee37464 phatq!CAQSvrInst__CatCompletion+0x282   0889fbf8 034c2582 80030057 01ce3dc0 bee37464 phatq!CatMsgCompletion+0x1c   0889fc14 034c1d90 034bf7a0 80030057 01ce3dc0 phatq!CCategorizer__CatCompletion+0x22   0889fc2c 034c4342 80030057 01ce3dc0 bee37464 phatq!CICategorizerListResolveIMP__CallCompletion+0x20   0889fc60 034c4586 04bb0ff8 00000000 034bf7a0 phatq!CICategorizerListResolveIMP__CompleteMessageCategorization+0x242   0889fc88 034c0e0e 00000000 04bb0ff8 01ce3dc0 phatq!CICategorizerListResolveIMP__StartMessageCategorization+0x1c6   0889fca0 034bf698 bee37464 034bf7a0 01ce3dc0 phatq!CCategorizer__AsyncResolveIMsg+0x22e   0889fcc4 034a9242 04b950a0 bee37464 034a9ec0 phatq!CatMsg+0x158   0889fcf8 034a4e9f bee37464 04b90e60 034b649a phatq!CAQSvrInst__fPreCatQueueCompletion+0x92   0889fd04 034b649a bee37464 04b77550 5fbc13b0 phatq!fPreCatQueueCompletionWrapper+0xf   0889fd24 034a9043 bee37464 04b90e74 00000000 phatq!CAsyncMailMsgQueue__HrQueueRequest+0x15a   0889fd94 034acb32 bee37464 00000001 07f665b0 phatq!CAQSvrInst__SubmitMessageToCategorizer+0x293   0889fdac 034acba2 00000001 07f665e4 65997bab phatq!CAQSvrInst__PreCatEventCompletion+0x72   0889fdb8 65997bab 00000001 07f665e4 07f665b0 phatq!MailTransport_Completion_PreCategorization+0x12   0889fdc8 659978c5 00000001 00000000 07f27a68 SMTPSVC!CStoreDispatcher__CMailTransportSubmissionParams__CallCompletion+0x				
This problem can occur when the Inetinfo service stops unexpectedly, which may cause the NTFS message-store dynamic-link library (Ntfsdrv.dll) to write invalid data to the SMTP property stream.
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Windows 2000 Service Pack 1.

Article ID: 262327 - Last Review: 10/20/2013 20:17:07 - Revision: 4.3

  • Microsoft Windows 2000 Server
  • Microsoft Exchange 2000 Server Standard Edition
  • kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix kbgraphxlinkcritical kbwin2000sp1fix KB262327