This article was previously published under Q262491
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When you use Exchange Server with an antivirus software package that uses the Exchange Server antivirus application-programming interface (API), a Dr. Watson error message may be generated by the information store.
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 Service Pack 3. This problem was first corrected in Exchange Server 5.5 Service Pack 4.
This issue was first introduced in Build 5.5.2652.19 of the Store.exe file. If you previously installed build 5.5.2652.19 or later of the Store.exe file.