Article ID: 2626707 - View products that this article applies to.
Assume that you move a user's mailbox from an Exchange Server 2007 server to an Exchange Server 2010 server. Or, you move a user's mailbox from an Exchange Server 2010 server to another Exchange Server 2010 server. After the mailbox is moved, the user receives the following error message when he or she opens Microsoft Outlook:Microsoft Exchange administrator has made a change that requires you to quit and restart Outlook:
Additionally, the user encounters the following symptoms:
Microsoft Exchange administrator has made a change that requires you to quit and restart Outlook.
To resolve this issue, install Exchange Server 2007 SP3 on the Exchange Server 2007 mailbox server, and install Exchange Server 2010 SP1 on the Exchange Server 2010 mailbox server.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
After a Move-Mailbox operation, Outlook receives a referral from the Exchange mailbox server on which the mailbox was formerly located. In this referral response, an ecWrongServer value is returned to Outlook. The response includes the homeMDB attribute that points to the new Exchange mailbox server for the user's mailbox. Before you install Exchange Server 2007 on the Exchange Server 2007 mailbox server and Exchange Server 2010 SP1 on the Exchange Server 2010 mailbox server, the old Exchange mailbox server exhibits the following behavior:
Delay in updating the profile
If Outlook is running, this issue is eventually resolved by itself in 30 minute or more. This is especially true if the user has many connections to other servers, such as shared folders or shared mailboxes and calendars. This indicates that Mailbox Cache Age Limit is set to a value that is too high.
You can resolve this issue by reducing the cache expiration time. For more information, visit the following Microsoft website:
General information about why the mailbox size limits do not take effect immediately after a configuration change
To change the Mailbox Cache Age Limit value, follow these steps:
After you reduce the Cache limit to a value such as 15 minutes, you may still experience delays in updating the profile.
The reason for this delay is that the Exchange server cache array on the client is currently limited to 16 entries at a time. Each entry expires in 60 seconds. The client behavior is to verify an entry that is close to expiration and replace it with the newest requested server. If there are many connections at the startup of the Outlook client, the new home server may not be inserted into the array for several minutes. A minute or more delay in updating the Outlook profile is common.
Note If the old Exchange server is turned off before you restart Outlook, clients cannot connect to the new homeMDB server if the profile is not updated.
For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
978469For more information about how to obtain the latest Service Pack or Update Rollup for Exchange Server 2007, visit the following Microsoft website:
(https://support.microsoft.com/kb/978469/ )A mailbox that was moved from an Exchange Server 2007 server to an Exchange Server 2010 server cannot be accessed by using Outlook
General information about how to obtain the latest Service Pack or Update Rollup for Exchange Server 2007For more information about Exchange Server 2010 Servicing, visit the following Microsoft website:
General information about Exchange Server 2010 Servicing
Article ID: 2626707 - Last Review: January 30, 2012 - Revision: 4.0