Article ID: 263039 - View products that this article applies to.
This article describes how to troubleshoot display-related problems that you may experience when you use one of the Microsoft games that are listed in the "Applies to" section.
General display symptomsThe following list contains general display symptoms that you may experience:
Display troubleshooting methods
Check for any known issuesThere may be specific issues that are documented or troubleshooting steps for your game that may help you resolve display problems. To view any known issues for a Microsoft game, visit the following Microsoft Web site, and then select or search for your game:
Install the latest video driver for your video adapterContact the manufacturer of your video hardware for information about how to obtain and install the latest version of the video driver for your video hardware. To see whether applicable driver updates are available, visit the following Microsoft Windows Update Web site:
http://update.microsoft.comFor information about how to contact the video adapter manufacturer, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendorsMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
To identify the name and the manufacturer of your video hardware, follow these steps:
Install the latest version of DirectXTo download and install the latest version of DirectX, visit the following Microsoft Web site:
Adjust display settingsMany newer Microsoft games require a video card and monitor that can run a resolution of at least 800 x 600 at High Color (16 bit). Set the Windows display resolution to 800 x 600 at High Color (16 bit), and then test the game. To do this, follow these steps:
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Note After you change your video resolution, you may have to adjust the monitor settings so that the screen is displayed correctly. See the monitor documentation for more information.
If you know what resolution your game is set to run at, set the Windows display settings to the same resolution as the game. You may also try setting your display resolution to 640 x 480 High Color (16 bit).
Adjust graphics hardware accelerationTo adjust graphics hardware acceleration, follow these steps:
Switch from full-screen mode to Windowed modeYou can switch the game to run in Windowed mode. To switch to Windowed mode, start the game, and then press ALT+ENTER.
Note Some games do not support this function.
Adjust the Refresh Rate
Article ID: 263039 - Last Review: June 19, 2014 - Revision: 33.0