Article ID: 263065
This article was previously published under Q263065
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This article describes how to troubleshoot audio problems when you add sound to an Outlook Express e-mail message.
Sound Does Not PlayIf the volume is turned up on your computer and you do not hear sound, something may be wrong with your audio card. Check your audio card drivers to see if they are installed correctly, and then reinstall them if necessary. To reinstall the drivers, start Microsoft Windows Media Player, and play both a .wav file and a .mid file. To start Windows Media Player, click Start, point to Programs, and then click Accessories.
In addition, check the following list for other possible situations that may cause problems when you try to play a sound:
Sound Is Distorted or "Fuzzy"When you play sounds at a higher volume than your speakers can manage, the sound may be distorted. You can adjust the volume by following either of these steps:
The Whole Sound Is Not PlayedMost audio cards play one sound at a time; therefore, other sound-producing programs may interrupt the sounds from Home Publishing. If you have other sound-0producing programs, do not use them while you use Home Publishing.
Sound Files Only Play One Sound at a TimeIf you set up multiple sound files to play simultaneously in an e-mail message, only the file that you inserted first plays.
.WAV Files Do Not Play in Netscape NavigatorIf you create an HTML page, insert a .wav file, and then open it in Netscape Navigator 4.05 Standard Edition, the sound does not play because this version of Netscape Navigator does not include the necessary sound player Java applet. To play a sound, you must use Netscape Navigator 4.05 Professional Edition or later.