Article ID: 2630976 - View products that this article applies to.
When users try to access a Microsoft Office 365 resource from a rich client application such as Microsoft Outlook or Microsoft Lync, one of the following symptoms occurs:
To fix this problem, reset the user's password. To do this, follow these steps:
For information about related issues, see the following Microsoft Knowledge Base articles:
Still need help? Go to the Office 365 Community
Article ID: 2630976 - Last Review: October 27, 2014 - Revision: 31.0