The Mailbox Cleanup Wizard does not start in Outlook 2010 or Outlook 2013 when the mailbox is full
To display quota information on the Outlook Status Bar, right-click the status bar, and then make sure that the Quota Information item is set to On. You can also view quota information by clicking the File tab of the Outlook ribbon.
DependenciesFor quota information to be displayed, your mailbox must be located on Microsoft Exchange Server 2007 or on Microsoft Exchange Server 2010. Additionally, you must have both of the following mailbox or store limits configured:
If your Outlook profile is configured in cached mode, you will need to have the following three properties configured for your mailbox:
Exchange Server 2003If your mailbox is located on an Exchange 2003 server, Quota Information is not displayed in Outlook 2010. Additionally, the Outlook 2010 release (RTM) version in Cached Exchange Mode does not automatically start the Mailbox Cleanup Wizard when your mailbox is full.
A hotfix package that changes the Mailbox Cleanup Wizard behavior is available. After you install this hotfix, when you run Outlook 2010 in Cached Exchange Mode, the Mailbox Cleanup Wizard starts when the mailbox is full. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Note When Outlook 2010 is running in Online mode, the Mailbox Cleanup Wizard still appears when you reach or exceed your mailbox size limit.
Article ID: 2632283 - Last Review: 04/11/2013 22:08:00 - Revision: 5.0