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MSInfo32 Displays "Not Available" for "Installed Physical Memory (RAM)"

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SYMPTOMS
MSINFO32 displays a comprehensive view of your hardware, system components, and software environment. MSInfo32 uses the GetPhysicallyInstalledSystemMemory function to obtain the "Installed Physical Memory (RAM)" value displayed in the System Summary. If the GetPhysicallyInstalledSystemMemory function fails, "Not Available" is displayed.
CAUSE
A common reason for the function's failure is when the computer's SMBIOS returns a size that is smaller than that reported to the Memory Manager by the BIOS within WinLoad.
RESOLUTION
Contact the hardware manufacturer for an updated SMBIOS.
MORE INFORMATION
Refer to the GetPhysicallyInstalledSystemMemory function's documentation below for additional reasons.
http://msdn.microsoft.com/en-us/library/cc300158.aspx

SMBIOS; MSInfo32; RAM; Physical Memory; GetPhysicallyInstalledSystemMemory
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
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Article ID: 2634534 - Last Review: 10/19/2011 19:42:00 - Revision: 1.0

Microsoft Windows Server 2003 Service Pack 2, Microsoft Windows XP Service Pack 2, Microsoft Windows XP Service Pack 3, Windows Vista Service Pack 2, Windows 7 Service Pack 1, Windows 7 Enterprise, Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Starter, Windows 7 Ultimate, Windows Server 2008 R2 Service Pack 1, Windows Server 2008 R2 Datacenter, Windows Server 2008 R2 Datacenter without Hyper-V, Windows Server 2008 R2 Enterprise, Windows Server 2008 R2 Enterprise without Hyper-V, Windows Server 2008 R2 Standard, Windows Server 2008 R2 Standard without Hyper-V, Windows Server 2008 R2 Foundation, Windows Server 2008 R2 for Itanium-Based Systems, Windows Server 2008 Service Pack 2, Windows Server 2008 Datacenter, Windows Server 2008 Datacenter without Hyper-V, Windows Server 2008 Enterprise, Windows Server 2008 Enterprise without Hyper-V, Windows Server 2008 Standard, Windows Server 2008 Standard without Hyper-V, Windows Server 2008 for Itanium-Based Systems, Windows Server 2008 Foundation

  • KB2634534
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