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How to troubleshoot issues that you may encounter when you use the Lync 2010 mobile client for Nokia Symbian

INTRODUCTION
The Lync 2010 mobile client for Nokia Symbian requires a Lync account from your company organization. If you aren’t sure whether you have a Lync account, contact your company system administrator or support team.

This article describes how to troubleshoot some common issues that you may encounter when you use the Lync 2010 mobile client for Nokia Symbian.
PROCEDURE

Signing in to Lync 2010 on Nokia Symbian

Verify your password, account information, server settings, and client version

  1. If can’t sign in to Lync Mobile 2010, visit the Lync Sign-In Troubleshooter for Users to be guided through a series of steps to help resolve the most common sign-in issues.
  2. Make sure that you can sign in to Lync from a desktop by using Lync 2010, Microsoft Lync 2013, or Microsoft Lync for Mac 2011. If you can’t sign in from a regular desktop client, you probably can't sign in to a mobile client.
  3. Make sure that you enter the correct password. If the password is incorrect, you'll have to change it. For more information, go to the following Microsoft website:
  4. Make sure that you enter the correct account information. Unless your administrator has told you otherwise, you probably use the same account information to sign in to Microsoft Outlook, Microsoft SharePoint, and your work computer. If you can sign in to Lync from a desktop computer, use the same information to sign in to your mobile device.

    The following table describes the sign-in fields that are required for Nokia Symbian users, depending on where their Lync account is located and how their account information is set up.
    Lync accountSIP address and UPNRequired fields
    On-premises Lync serverSameSign-in address: SIP address
    User name: Blank
    On-premises Lync serverDifferentSign-in address: SIP address
    User name: UPN or domain\username
    Office 365SameSign-in address: SIP address
    User Name: Blank
    Office 365DifferentSign-in address: SIP address
    User name: UPN
  5. Verify whether Auto-detect server is On. Lync tries to determine your Lync server based on your sign-in address. If it can't detect your Lync server, you may have to turn off Auto-detect server and specify the Lync server manually.

    If Auto-detect server is turned on but you still can’t sign in, try manually entering the internal and external discovery addresses. This doesn’t resolve the issue. However, if you can successfully sign in manually, this indicates that the Auto-detect server option isn’t set up correctly by your administrator.
    • For Skype for Business Online (formerly Lync Online) users in Office 365:
      • Internal discovery address: https://webdir.online.lync.com/Autodiscover/autodiscoverservice.svc/Root
      • External discovery address: https://webdir.online.lync.com/Autodiscover/autodiscoverservice.svc/Root
    • For Lync on-premises users, contact your support team or system administrator for help to determine your internal and external discovery address. In most cases, the internal and external discovery address should resemble the following:
      • Internal discovery address: https://lyncdiscover.lyncFE01.contoso.local/Autodiscover/autodiscoverservice.svc/Root
      • External discovery address: https://lyncdiscover.contoso.com/Autodiscover/autodiscoverservice.svc/Root

      Note
      To access the User name, Domain, Internal discovery address, and External discovery address fields, click Server Settings on the sign-in screen.
  6. Make sure that you're using the latest version of the Lync 2010 mobile client for Nokia Symbian. Download the latest version from the Nokia Store. If you receive a message that states the client version is blocked or not supported, contact your support team or administrator because the Lync server might not be set up yet for mobile clients.

Connecting over Wi-Fi through an authenticating proxy

If the Wi-Fi connection that's used requires authentication before you connect, Lync may not connect because it can't use the credentials to connect through a proxy. To work around this issue, connect through the mobile carrier’s data connection instead of through Wi-Fi.

Connecting on a network that requires certificates

If your organization requires certificates to connect to their Wi-Fi or corporate network, and you receive an error message from Lync about certificates being incorrect or missing, you may have to import certificates from your company. There are apps in the Google Play store for importing and managing certificates. Contact your support team or administrator for help.

Additional help with specific features

For guides, FAQ, and references to help you use the Lync 2010 mobile client on Nokia Symbian, go to the following Microsoft websites:

Comparison with other mobile clients

For a feature comparison of Lync 2010 mobile clients, go to the following Microsoft TechNet website:

Sending logs to support

When users experience an issue that affects the Lync 2010 mobile client for Nokia Symbian, they can send logs by email to the technical support team. To do this, follow these steps:

  1. Make sure that logging is turned on in options.
  2. Access the Lync logs by exiting or closing the application.
  3. Connect the device by using USB as mass storage.
  4. Use Explorer on computer to browse to Phone memory\Office Mobile, and then copy the C-sys-bin-lync.exe?.log files.
  5. Send the files by using email from your computer.

Note Make sure that Logging is set to ON before you try to reproduce the issue and send logs.


The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Still need help? Go to the Office 365 Community website.
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Article ID: 2636322 - Last Review: 04/30/2015 23:38:00 - Revision: 25.0

Skype for Business Online

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