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The Save As dialog box appears two times when you try to save a file in Word 2010 or in Word 2007

When you click Save or Save As to save a file in Microsoft Word 2010 or in Microsoft Word 2007, the Save As dialog box appears two times. 

Save as window appears twice

This problem occurs because the Normal.dotm template is corrupted.
To resolve this problem, create a new Normal.dotm file by changing the name of the old file. To do this, follow these steps: 
  1. Start Windows Explorer, type %appdata%\Microsoft\Templates in the address bar, and then press Enter. 

    Templates folder
  2. Right-click Normal.dotm, and then click Rename.

    Normal.dotm file

  3. Change the file name to Normal.old.dotm.

    Changing to Normal.old.dotm

  4.  Restart Word. A Normal.dotm template is automatically generated.

    new template file
  5. Try to save a file to check whether the problem is resolved.

Article ID: 2637570 - Last Review: 03/08/2012 19:06:00 - Revision: 5.0

  • Microsoft Office Word 2007
  • Microsoft Word 2010
  • kbstepbystep kbtshoot KB2637570