Article ID: 2638333 - View products that this article applies to.
Binary Tree’s CMT for Coexistence software accesses the Availability service in Microsoft Exchange Server 2010 to retrieve free/busy information across forests. You may have problems viewing free/busy information between Lotus Notes and Microsoft Outlook 2010 when Binary Tree’s CMT for Coexistence software is used for cross-forest free/busy lookups. In this case, follow the steps in the "How to troubleshoot problems viewing free/busy information" section to troubleshoot problems.
How to troubleshoot problems viewing free/busy information
For more information about Binary Tree support, visit the following website:
http://www.binarytree.com/Support.aspxNote The troubleshooting process in this document covers all severity levels and issues that may affect you.
The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.
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Article ID: 2638333 - Last Review: July 25, 2013 - Revision: 4.0