[SDP 3][6de47548-91a5-4567-9580-4c489619463d] System Center Virtual Machine Manager Troubleshooter

The System Center Virtual Machine Manager Troubleshooter for Windows Server Diagnostic Platform was designed to collect information to help troubleshoot common Virtual Machine Manager 2008 R2, System Center 2012, and System Center 2012 SP1 Virtual Machine Manager (SC 2012 SP1 VMM) issues.
More information
This article describes the information that may be collected from a machine when running the System Center Virtual Machine Manager Troubleshooter for Windows Server Diagnostic Platform.

Information Collected

BITS Client / Server Information
DescriptionFile Name
BITS Client Registry Keys{Computername}_BitsClient_reg_.TXT
BITS Server Registry Keys{Computername}_BitsServer_reg_.TXT
Current  Jobs{Computername}_BitsClient_bitsadmin-list-allusers-verbose.TXT
BITS Client Eventlogs – csv, evtx and txt formats{Computername}_evt_BitsClient-Operational_evt.*
BITS Server Eventlogs – csv, evtx and txt formats{Computername}_evt_BitsCompactServer-Operational_evt.*

Event Logs
DescriptionFile Name
Event Log – Application – csv, evtx, and txt formats{Computername}_evt_Application.*
Event Log – System – csv, evtx and txt formats{Computername}_evt_System.*
Event Log – VM Manager – csv, evtx and txt formats{Computername}_evt_VMManager.*

Failover Cluster Information
DescriptionFile Name
Resources Properties Output{Computername}_ClusterProperties.TXT
CSV Information{Computername}_CSVInfo.TXT

File Version Information (chksym)
DescriptionFile Name
Lists VMM binaries with timestamps – csv and txt formats
C:\Program Files\Microsoft System Center Virtual Machine Manager 2008 R2\bin \*.exe;*.dll
{Computername}_sym_VMMSvr.* {Computername}_sym_VMMAgt.*
Lists System drivers – csv and txt formats


Hyper-V Event Logs
DescriptionFile Name
Microsoft-Windows-Hyper-V-Config-Admin – csv and txt{Computername}_evt_HyperVConfig-Admin.*
Microsoft-Windows-Hyper-V-High-Availability-Admin – csv and txt{Computername}_evt_HyperVHighAvailability-Admin.*
Microsoft-Windows-Hyper-V-Hypervisor-Operational – csv and txt{Computername}_evt_HyperVHypervisor-Operational.*
Microsoft-Windows-Hyper-V-Image-Management-Service-Admin – csv and txt{Computername}_evt_HyperVImageManagementService-Admin.*
Microsoft-Windows-Hyper-V-Image-Management-Service-Operational – csv and txt{Computername}_evt_HyperVImageManagementService-Operational.*
Microsoft-Windows-Hyper-V-Network-Admin – csv and txt{Computername}_evt_HyperVNetwork-Admin.*
Microsoft-Windows-Hyper-V-SynthNic-Admin – csv and txt{Computername}_evt_HyperVSynthNic-Admin.*
Microsoft-Windows-Hyper-V-SynthStor-Admin – csv and txt{Computername}_evt_HyperVSynthStor-Admin.*
Microsoft-Windows-Hyper-V-VMMS-Admin – csv and txt{Computername}_evt_HyperVVMMS-Admin.*
Microsoft-Windows-Hyper-V-Worker-Admin – csv and txt{Computername}_evt_HyperVWorker-Admin.*
Hyper-V Report{Computername}_evt_HyperV-Info.HTM
Hyper-V Networking Info{Computername}_evt_HyperV-NetworkingInfo.txt

Installed Updates / Hotfixes
DescriptionFile Name
Lists installed updates and hotfixes – csv, htm, and txt formats{Computername}_Hotfixes.*

Networking Information
DescriptionFile Name
Collects TCP/IP Basic Information{Computername}_TcpIp-Info.txt
Collects SMB Information{Computername}_SMB-Info.txt
Collects WSMAN (WinRM) Information{Computername}_WSMAN_Info.txt
Collects HTTP and WinHTTP binding and proxy information{Computername}_HTTP-WinHTTP.txt
Lists Active Directory trusts{Computername}_Trusts_Info.txt
Lists Service Principal Name information{Computername}_SPN_Info.txt
iSCSI Information{Computername}_iSCSIInfo.txt

System Information – General
DescriptionFile Name
Collects System Information – txt and nfo formats{Computername}_msinfo32.*
Collects Windows SetupAPI logs{Computername}_setupapi.app.log

Collects process and driver information{Computername}_PStat.txt
Collects disk sectors Information{Computername}_SecInspect.txt
Collects MS-DOS device names information{Computername}_DOSDev.txt

Resultant Set of Policy
DescriptionFile Name
Collects Resultant Set of Policy information – txt and htm formats{Computername}_GPResult.*

VMM Information
DescriptionFile Name
VMM installation logs from C:\ProgramData\VMMLogs for Server, Client and Self Service Portal – xml and log formats{Computername}_ClientInspectReport.xml





VMM installation settings{Computername}_VMM_Registry.txt
VMM Group Memberships{Computername}_Group_Administrators.txt

VMM Server Roles{Computername}_VMM_Roles.txt
VMM Host information{Computername}_VMM_Hosts.txt
VMM Network information{Computername}_VMM_Network.txt
VMM virtual machines with ISOs attached{Computername}_VMM_VMwISO.txt
VMM Event Trace{Computername}_VMMLog.etl

Additional Information

In additional to the files collected and listed above, this troubleshooter can detect one or more of the following situations:

·          Machine is running on a virtual environment

·          Machine is running as part of a Failover Cluster

·          Evaluation versions of Windows Server 2008 R2


KB 973559 - Frequently asked questions about the Microsoft Support Diagnostic Tool (MSDT) for Windows 7

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 2642023 - Last Review: 02/04/2013 19:39:00 - Revision: 3.0

Microsoft System Center Virtual Machine Manager 2008, Microsoft System Center Virtual Machine Manager 2008 R2 Workgroup Edition, Microsoft System Center Virtual Machine Manager 2008 Workgroup Edition, Microsoft System Center 2012 Virtual Machine Manager

  • KB2642023