Article ID: 264660
When you open a saved Microsoft Visio drawing, you receive the following error message:
When you click OK, you receive the following error message:
An error (100) occurred during the action Open File. - Visio cannot open the file because it's not a Visio file.
Visio cannot open the file because it's not a Visio file.
This behavior can occur if either of the following conditions is true:
The information and shapes in a damaged (corrupted) drawing can seldom be recovered.
The best way to protect yourself against the data loss that results from a damaged drawing is to keep backup copies of your diagrams. As an alternate to keeping a separate backup copy, you can work with a copy of the Visio drawing, instead of the original. To do this, follow these steps:
Microsoft has made available a supported, post-Visio 2000 SR-1 fix that corrects the potential Suspend mode problem. Microsoft Visio U.S. English or International English edition of SR-1 must be installed on each computer to which you apply this update. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/278261/EN-US/ )Visio2000: Error 100 When You Open a Drawing After Abnormal Termination
IMPORTANT: This fix is preventative and does not recover a damaged or corrupted drawing.
Microsoft Support OptionsIf you cannot resolve this issue, several support options are available to assist you.
Quickly Find Answers Yourself OnlineUse Microsoft Online Support to search the Microsoft Knowledge Base and other technical resources for fast, accurate answers. You can also customize the site to control your search.
To begin your search, browse to the following Web site:
Microsoft Product SupportContact a Microsoft Product Support professional to assist you with troubleshooting problems.
For more information about obtaining help with troubleshooting Microsoft Windows, click Help Topics on the Help menu in Windows Explorer. On the Contents tab, double-click to open the Troubleshooting book. Then double-click to open the Contact Microsoft Technical Support book to view your support options.
For more information about obtaining help with troubleshooting Microsoft Visio, click About Microsoft visio on the Help menu, and then click Tech Support.
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To locate a Microsoft Solution Provider in your area in the U.S. and Canada, call the Microsoft Sales Information Center at (800) 426-9400. If you are outside the United States, contact your local subsidiary. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:
Article ID: 264660 - Last Review: June 19, 2014 - Revision: 2.0
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.