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An email message body is garbled when you save or send the email message in an Exchange Server 2010 environment

SYMPTOMS
Consider the following scenarios in a Microsoft Exchange Server 2010 environment:

Scenario 1:
  • You use Outlook in online mode.
  • You create an email message, and then save the message as a draft.
  • You open the message in the draft folder.
In this scenario, the message body is garbled.

Scenario 2:
  • You use Outlook in online mode or in cache mode.
  • You send an email message.
  • The recipient opens the message.
In this scenario, the message body is garbled.

The issues occur when the following conditions are true:
  • The Exchange Server 2010 server has Service Pack 1 (SP1) Rollup Update 3 or a later version installed.
  • The email message has attachments.
  • The subject of the email message contains special Russian characters, such as quotation marks ( « » ) together with different character sets.
  • The body of the email message contains Russian characters.

CAUSE
This issue occurs because the Exchange server does not update the character set in the PR_BODY_HTML property when the server changes the character set in the PR_INTERNET_CPID property. Therefore, the message body is garbled when Outlook tries to display the body of the message.
RESOLUTION
To resolve this issue, install the following update rollup:
2645995 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2


WORKAROUND
To work around this issue, manually set the Outlook client to only use UTF-8 in International Options.


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about content conversion, visit the following Microsoft website:

For more information about the PidTagBodyHtml canonical property, visit the following Microsoft website:

For more information about the message-encoding options, visit the following Microsoft website:

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
916299 The body of an e-mail message is garbled when the message is viewed in Outlook in an Exchange Server 2003 organization


Properties

Article ID: 2648682 - Last Review: 03/19/2012 08:08:00 - Revision: 3.0

Microsoft Exchange Server 2010 Enterprise, Microsoft Exchange Server 2010 Standard, Microsoft Exchange Server 2010 Service Pack 2, Microsoft Exchange Server 2010 Service Pack 1

  • kbqfe kbfix kbsurveynew kbexpertiseinter KB2648682
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