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"Sorry, your DNS records are not updated yet" error in Office 365 Small Business

PROBLEM
On the Complete the process page in Microsoft Office 365 Small Business, when you click Done, go check, you get the following error message:
Sorry, your DNS records are not updated yet
SOLUTION
Make sure that the name server (NS) records are updated to point to two of the following:
  • ns1.bdm.microsoftonline.com
  • ns2.bdm.microsoftonline.com
  • ns3.bdm.microsoftonline.com
  • ns4.bdm.microsoftonline.com
To do this, click Back, and then follow the instructions on the screen to update the NS records. After you update the records, you may have to wait up to 72 hours to allow for the changes to propagate and take effect.

To check whether the NS records have propagated, follow these steps:
  1. Start Command Prompt.
  2. At a command prompt, type nslookup , and then press Enter.
  3. Type Set type=ns , and then press Enter.
  4. Type your domain name. The following example uses contoso.com as the domain to look up.

    C:\>nslookupDefault Server: dns1.contoso.comAddress: 1.1.1.1> set type=ns> contoso.comServer: dns1.contoso.comAddress: 1.1.1.1Non-authoritative answer:contoso.com nameserver = ns1.bdm.microsoftonline.comcontoso.com nameserver = ns2.bdm.microsoftonline.com
MORE INFORMATION
This issue occurs if the NS records don't match any two of the following:
  • ns1.bdm.microsoftonline.com
  • ns2.bdm.microsoftonline.com
  • ns3.bdm.microsoftonline.com
  • ns4.bdm.microsoftonline.com
A Nslookup operation is performed on the NS records to find out what the target is. You experience this issue if the target entries don't match these two entries.

Still need help? Go to the Office 365 Community website.
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Article ID: 2651185 - Last Review: 07/12/2014 04:50:00 - Revision: 16.0

Microsoft Office 365

  • o365 o365p o365022013 KB2651185
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