You can get this error if your printer driver is outdated, incompatible, or corrupt. To fix this, follow the steps in the resolution section below.
To fix this, download and install the latest drivers for your printer. There are three ways to find and install the latest printer driver. Use the steps below starting with the first step. If that step doesn't work, go to the next step.
Disconnect, and then reconnect your printer to your PC
Unplug the printer's USB cable from your PC. Note:For wireless printers, turn the printer off.
Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
Right-click your printers icon and select Remove device.
Reconnect your printer to your PC using the USB cable. Note: For wireless printers, refer to the information that came with the printer for installation instructions.
If disconnecting, and reconnecting your printer did not solve the issue, continue to next step.
Update your printer drivers using Windows Update
You might need to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can update system features and other software that might help to fix your printer problems. To update to the latest printer driver for your printer using Windows Update, click the link specific to your version of Windows and follow the steps in the that article:
If updating your printer driver using Windows Update did not solve the issue, continue to the next step.
Update your printer drivers from the device manufacturer
If your printer came with a disk, that disk might contain software that installs a driver for your printer. If your printer did not come with software, it may be necessary to go to the manufacturer's website to locate, download and install the latest printer driver for your printer.
If all methods in "Resolution" Section still cannot solve the issue, try the following workaround methods.
Method 1 Print using Internet Explorer 9 (32bit) instead of Internet Explorer 9(64bit)
Click the Start button , type Internet Explorer in the Search programs and files, and then choose Internet Explorer.
Try to print again.
Method 2 Print using Run as administator for Internet Explorer
Click the Start button , type Internet Explorer in the Search programs and files.
Right click Internet Explorer in Programs and click Run as administrator.