You experience one of the following symptoms in a Microsoft cloud service such as Office 365, Microsoft Azure, or Microsoft Intune:
When you activate directory synchronization on the https://portal.office.com/DirSync/DirectorySynchronization.aspx page of the Office 365 portal, the page indicates that directory synchronization is enabled. Then, when you install the Azure Active Directory Sync tool and run the Azure Active Directory Sync tool Configuration Wizard, you receive the following message:
Note This cmdlet returns a value of either True or False. If it returns a value of True, directory synchronization is activated. If it returns a value of False, directory synchronization is deactivated.
Wait until directory synchronization is activated or deactivated. Note the following:
If you enabled directory synchronization for the first time, activation may require up to 24 hours.
If you re-enabled directory synchronization, activation may require 72 hours. For more information, see the following Microsoft Knowledge Base article:
2619062 You can't manage or remove objects that were synchronized through the Azure Active Directory Sync tool
If you disabled directory synchronization, deactivation may require up to 72 hours.
If directory synchronization isn't activated or deactivated after the expected time, follow these steps, and then contact Support:
In the same Windows PowerShell console that you used in step 2 of the "Cause" section, type the following cmdlet, and then press Enter: