Internet accessible URLs required for connectivity to Microsoft Dynamics CRM Online

Symptoms
You cannot access Microsoft Dynamics CRM Online, or specific URLs fail to load when you use Microsoft Dynamics CRM. When you try to configure Microsoft Dynamics CRM for Outlook, you receive the following error message: 

The server address (URL) is not valid

Additionally, a network error message is displayed if you monitor network traffic or web requests. The error is logged as an HTTP 502 error. 
Cause
A proxy or firewall may be configured to prevent Microsoft Dynamics CRM URLs from accessing server resources.
Resolution
Add the following URLs to the white list to allow traffic to proceed to these URLs.

North America-based organizations: 
• http://login.microsoftonline-p.com
• https://login.live.com
• https://secure.aadcdn.microsoftonline-p.com
• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl
• https://online.dynamics.com
• https://mbs.microsoft.com
• https://go.microsoft.com
• https://urs.microsoft.com
• https://auth.gfx.ms
• https://sc.imp.live.com
• https://dynamicscrmna.accesscontrol.windows.net
• https://*.windows.net
• https://*.microsoftonline.com
• http://*.passport.net
• http://*.crm.dynamics.com
• https://*.crm.dynamics.com
• https://home.dynamics.com

South America-based organizations: 
• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl
• https://online.dynamics.com
• https://mbs.microsoft.com
• https://go.microsoft.com
• http://login.microsoftonline-p.com
• https://secure.aadcdn.microsoftonline-p.com
• https://urs.microsoft.com
• https://auth.gfx.ms
• https://dynamicscrmsam.accesscontrol.windows.net
• https://*.windows.net
• https://*.microsoftonline.com
• http://*.passport.net
• https://*.crm2.dynamics.com
• http://*.crm2.dynamics.com
• https://home.dynamics.com

Europe, Africa, and Middle East-based organizations: 
• https://login.live.com
• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl
• https://online.dynamics.com
• https://mbs.microsoft.com
• https://go.microsoft.com
• http://login.microsoftonline-p.com
• https://secure.aadcdn.microsoftonline-p.com
• https://urs.microsoft.com
• https://auth.gfx.ms
• https://dynamicscrmemea.accesscontrol.windows.net
• https://sc.imp.live.com
• https://*.windows.net
• https://*.microsoftonline.com
• http://*.passport.net
• https://*.crm4.dynamics.com
• http://*.crm4.dynamics.com
• https://home.dynamics.com

Asia/Pacific area-based organizations: 
• https://login.live.com
• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl
• https://online.dynamics.com
• https://mbs.microsoft.com
• https://go.microsoft.com
• http://login.microsoftonline-p.com
• https://secure.aadcdn.microsoftonline-p.com
• https://urs.microsoft.com
• https://auth.gfx.ms
• https://dynamicscrmapac.accesscontrol.windows.net
• https://sc.imp.live.com
• https://*.windows.net
• https://*.microsoftonline.com
• http://*.passport.net
• https://*.crm5.dynamics.com
• http://*.crm5.dynamics.com
• https://home.dynamics.com

Japan area-based organizations: 
• https://login.live.com
• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl
• https://online.dynamics.com
• https://mbs.microsoft.com
• https://go.microsoft.com
• http://login.microsoftonline-p.com
• https://secure.aadcdn.microsoftonline-p.com
• https://urs.microsoft.com
• https://auth.gfx.ms
• https://dynamicscrmjpn.accesscontrol.windows.net
• https://sc.imp.live.com
• https://*.windows.net
• https://*.microsoftonline.com
• http://*.passport.net
• https://*.crm7.dynamics.com
• http://*.crm7.dynamics.com
• https://home.dynamics.com

India area-based organizations: 
• https://login.live.com
• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl
• https://online.dynamics.com
• https://mbs.microsoft.com
• https://go.microsoft.com
• http://login.microsoftonline-p.com
• https://secure.aadcdn.microsoftonline-p.com
• https://urs.microsoft.com
• https://auth.gfx.ms
• https://dynamicscrmind.accesscontrol.windows.net
• https://sc.imp.live.com
• https://*.windows.net
• https://*.microsoftonline.com
• http://*.passport.net
• https://*.crm8.dynamics.com
• http://*.crm8.dynamics.com
• https://home.dynamics.com

Canada area-based organizations: 
• https://login.live.com
• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl
• https://online.dynamics.com
• https://mbs.microsoft.com
• https://go.microsoft.com
• http://login.microsoftonline-p.com
• https://secure.aadcdn.microsoftonline-p.com
• https://urs.microsoft.com
• https://auth.gfx.ms
• https://dynamicscrmcan.accesscontrol.windows.net
• https://sc.imp.live.com
• https://*.windows.net
• https://*.microsoftonline.com
• http://*.passport.net
• https://*.crm3.dynamics.com
• http://*.crm3.dynamics.com
• https://home.dynamics.com

Oceania area-based organizations: 
• https://login.live.com
• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl
• https://online.dynamics.com
• https://mbs.microsoft.com
• https://go.microsoft.com
• http://login.microsoftonline-p.com
• https://secure.aadcdn.microsoftonline-p.com
• https://urs.microsoft.com
• https://auth.gfx.ms
• https://dynamicscrmoce.accesscontrol.windows.net
• https://sc.imp.live.com
• https://*.windows.net
• https://*.microsoftonline.com
• http://*.passport.net
• https://*.crm6.dynamics.com
• http://*.crm6.dynamics.com
• https://home.dynamics.com

CRM US Government environments:
• https://login.live.com
• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl
• https://online.dynamics.com
• https://mbs.microsoft.com
• https://go.microsoft.com
• http://login.microsoftonline-p.com
• https://secure.aadcdn.microsoftonline-p.com
• https://urs.microsoft.com
• https://auth.gfx.ms
• https://dynamicscrmgcc.accesscontrol.usgovcloudapi.net
• https://sc.imp.live.com
• https://*.windows.net
• https://*.microsoftonline.com
• http://*.passport.net
• https://*.crm9.dynamics.com
• http://*.crm9.dynamics.com
• https://home.dynamics.com

If you still experience issues when you try to connect to your CRM Online organization, a diagnostic tool is available to help diagnose connection issues that affect the CRM Online web application and also CRM for Outlook:

CRM Online Diagnostics

More information
For a list of Required Accessible IP Address Ranges, see this article 2728473 .

To view the Required URLs for Microsoft Dynamics CRM with Office 365, see the following Office 365 article:

Office 365 URLs and IP address ranges

Firewall Proxy Connection HTTP 502
Properties

Article ID: 2655102 - Last Review: 11/18/2016 21:29:00 - Revision: 28.0

CRM Online via Office 365 E Plans, Microsoft Dynamics CRM Online Professional Edition, Microsoft Dynamics CRM Online Professional Plus

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