Article ID: 265829 - View products that this article applies to.
This article was previously published under Q265829
If you install Microsoft Internet Explorer 5.5 or Microsoft Internet Explorer 6 on Windows 2000, the Add/Remove Programs tool in Control Panel may stop responding (hang) or become corrupted. As a result, you can no longer remove programs or install network-published programs from Control Panel. Also, the Configure your Server option in Administrative Tools may stop functioning properly. In addition, the Folder view pane in Windows Explorer may be blank or gray instead of having the folder tree view.
To resolve this behavior reinstall Internet Explorer 5.5 or Internet Explorer 6.
You may also resolve this behavior by using the following steps:
For additional information about related topics, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/266668/EN-US/ )Add/Remove Programs Tool Displays Installed Programs Incorrectly
(https://support.microsoft.com/kb/303399/EN-US/ )You Cannot Finish Installing or Upgrading Internet Explorer
(https://support.microsoft.com/kb/285195/EN-US/ )Mshta.exe Error Message Appears When You Start the Add/Remove Programs Tool in Control Panel
Article ID: 265829 - Last Review: March 1, 2007 - Revision: 4.2