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Error 0x8004010F when you try to send or receive email in Outlook 2010 or Outlook 2013

Summary
This issue is caused by the corrupted Outlook profile. You can try to create a new profile to resolve the issue.
Symptoms
When you try to send or to receive email in Outlook 2010, you may receive one of these error messages:

0x8004010F: Outlook data file cannot be accessed.

or

0x8004010F: The operation failed. An object could not be found.

Resolution
To resolve error 0x8004010F , identify the current location of your default Outlook data file, and then create a new Outlook profile. To do this follow these steps:

Step 1- Locate the default Outlook data file

  1. Click StartStart, and then click Control Panel.
  2. In Control Panel, click Mail.
  3. In the Mail Setup - Outlook dialog box, click Show Profiles.

    A screenshot for this step.
  4. Select your current Outlook profile, and then click Properties.

    A screenshot for this step.
  5. In the Mail Setup - Outlook dialog box, click Data Files.

    A screenshot for this step.
  6. Select the Data Files tab in the Account Settings dialog box, and then note the name and location of the default data file for your profile (a check mark will denote the default data file).

    A screenshot for this step.
  7. Click Close.

Step 2 - Create a new Outlook profile


Video: How to create a new Outlook profile



Method 1: Use auto account setup to create an IMAP or POP3 email account.

IMPORTANT If your email server supports both IMAP and POP3, auto account setup will create an IMAP account by default. You will need to follow the manual steps in order to create a POP3 account. However, if your email server supports ONLY a POP3, auto account setup will create a POP3 account.
  1. Click StartStart, and then click Control Panel.
  2. In the Mail Setup - Outlook dialog box, click Show Profiles.

    A screenshot for this step.
  3. On the General tab in the Mail dialog box, click Add.

    A screenshot for this step.
  4. In the New Profile dialog box, type a new profile name, and then click OK.
  5. In the Add New Account dialog box, type your email account information, and then click Next.

    A screenshot for this step.
  6. After your account is successfully configured, click Finish.

Method 2: Manually create an IMAP or POP3 email account.

  1. Click StartStart, and then click Control Panel.
  2. In the Mail Setup - Outlook dialog box, click Show Profiles.

    A screenshot for this step.
  3. On the General tab in the Mail dialog box, click Add.

    A screenshot for this step.
  4. In the New Profile dialog box, type a new profile name, and then click OK.
  5. In the Add New Account dialog box, select Manually configure server settings or additional server types, and then click Next.

    A screenshot for this step.
  6. In the Choose Service dialog box, select Internet E-mail, and then click Next.

    A screenshot for this step.
  7. In the Internet E-mail Settings dialog box, type your account details.
  8. Click Test Account Settings to test your account.
    Note Contact your Internet service provider if you are unsure of the correct account details.

  9. Select Existing Outlook Data File, and then click Browse.

    A screenshot for this step.
  10. In the Open Outlook Data File dialog box, browse to and then select the Outlook data file you previously located. Click OK.
  11. Click Next.
  12. In the Test Account Settings dialog box, click Close.
  13. Click Finish.

Step 3 - Configure your new Outlook profile as the default profile

If you want to set the new Outlook profile as the default profile, follow these steps:
  1. On the General tab of the Mail dialog box, select Always use this profile.
  2. Click the drop-down under Always use this profile, and then select the new profile.
  3. Click OK to close the Mail dialog box.
More information
NOTE: If you have several non default .pst files and need to include them in your Outlook profile, follow these steps:
  1. Start Outlook.
  2. On the File tab, click Open.
  3. Select Open Outlook Data File.
  4. Browse to the folder location that contains your other .pst file, select it, and then click OK.
The newly added .pst file will appear in the Navigation pane.
Properties

Article ID: 2659085 - Last Review: 12/08/2015 06:54:00 - Revision: 12.0

Microsoft Outlook 2010, Microsoft Outlook 2013

  • kbvideocontent kbcip kbconsumer KB2659085
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