This article was previously published under Q266093
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The information store (Store.exe) may suddenly stop and generate an access violation. If Dr. Watson is active as the default debugger, a Dr. Watson log and a User.dmp file (if Dr. Watson is configured to create a User.dmp file) may be generated.
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.