"Microsoft Word has stopped working" error when you open or close a file in Word 2007 or Word 2010 [Step by Step]

Phenomenon
The "Microsoft Word has stopped working" error occurs when you open or close a file in Word 2007 or Word 2010 and the file is not open or closed properly.




Cause
The problem is caused by the Send to Bluetooth add-in impact.



Solution
You can solve the problem by turning off the Send to Bluetooth add-in in the following way:

  1. Please execute a Word 2007 or Word 2010 (Word 2010 is executed as an example of this article).

  2. Click [File] and [Options] in order.



  3. Click [Add-ins], [COM Add-ins] and [Go] in order in the Word Options screen.



  4. Uncheck the [Send to Bluetooth] check box and click [OK] in the COM add-ins screen.



  5. Execute a word file to check if the problem is resolved.



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Article ID: 2665301 - Last Review: 02/07/2013 08:30:00 - Revision: 1.0

Microsoft Word 2010, Microsoft Office Word 2007

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