Article ID: 2665806 - View products that this article applies to.
Consider the following scenario:
Could not open one or more attachments.
This issue occurs because the inline attachments in the RTF email message are formatted as embedded OLE objects. In this situation, the Mailbox Replication Service (MRS) handles the inline attachments incorrectly when it imports the .pst file. Therefore, the inline attachments are not displayed when you open the RTF email message.
To resolve this issue, install the following update rollup:
(https://support.microsoft.com/kb/2661854/ )Description of Update Rollup 2 for Exchange Server 2010 Service Pack 2
To work around this issue, import the .pst file directly from Microsoft Outlook.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about move requests, visit the following Microsoft website:
General information about move requestsFor more information about the embedded OLE object, visit the following Microsoft website:
General information about the embedded OLE object
Article ID: 2665806 - Last Review: April 16, 2012 - Revision: 1.0