A customized Lync 2010 Help URL does not work in Lync 2010

SYMPTOMS
Consider the following scenario:
  • You set the CustomizedHelpUrl and EnableEnterpriseCustomizedHelp parameters to configure a client policy to customize the Lync 2010 Help Menu in a Microsoft Lync Server 2010 environment.
  • You apply the client policy to the users in the environment.
  • The update that is mentioned in Microsoft Knowledge Base (KB) article 2514982 is applied to a computer that Lync 2010 runs on.
  • A user signs in to Lync 2010. 
  • The user clicks Lync Help F1 under Help.
In this scenario, Lync 2010 opens the following webpage instead of the customized webpage:

RESOLUTION
To resolve this issue, install the following cumulative update:
2670326 Description of the cumulative update for Lync 2010: February 2012


MORE INFORMATION
For more information about how to set a client policy, visit the following Microsoft website:
For more information about how to customize the Lync 2010 Help menu, visit the following Microsoft website:
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2514982 Description of the cumulative update for Lync 2010: November 2011

Properties

Article ID: 2666338 - Last Review: 03/01/2012 23:11:00 - Revision: 1.0

Microsoft Lync 2010

  • kbqfe kbfix kbsurveynew kbexpertiseinter KB2666338
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