Article ID: 2671569
This article discusses troubleshooting steps that can help resolve issues when you receive an “Excel not responding” error, or Excel hangs or freezes when you launch Excel, open a file or save a file.
Problems with Excel hanging, freezing or not responding may occur for one or more of the following reasons:
Follow the provided methods in this article in order. If you have previously tried one of these methods and it did not help, go to another method from this list:
Method 1: Install the latest updatesClick here to show information on how to install latest updates.
Method 2: Check to make sure Excel is not in use by another processClick here to show information on how to make sure Excel is not in use by another process.
Method 3: Investigate possible issues with add-insClick here to show information on how to look for add-in issues.
Method 4: Repair your Office 2010 programsClick here to show information on how you can repair Office 2010 programs.
Method 5: Check to see if your antivirus software is up-to-date or conflicting with ExcelClick here to show information on how you can check for conflicts or if the antivirus is up-to-date.
Advanced TroubleshootingThis section is intended for more advanced computer users. If you are not comfortable with advanced troubleshooting, go to the More Information section.
Perform a Selective Startup to determine if another program is conflicting with ExcelClick here to show information on how to perform a selective startup.
If the information in this knowledge base article did not help resolve your issue in Excel 2010, select one of the following options:
Article ID: 2671569 - Last Review: October 3, 2012 - Revision: 8.0