This article was previously published under Q267319
This article has been archived. It is offered "as is" and will no longer be updated.
Simple Messaging Application Programming Interface (MAPI) functions, such as the Send To Mail Recipient option, the Send To Routing Recipient option, and any mail merges that use the Outlook Address Book, may not work if the following conditions exist:
You have installed the Microsoft Outlook 98 E-mail Security Update, released June 2000.-and-
You are using Outlook 98 on a Microsoft Windows 95-based computer.
To resolve this problem:
Upgrade from Outlook 98 to Outlook 2000.-or-
Upgrade from Windows 95 to Microsoft Windows 98 or later.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
If you use the Outlook 98 E-mail Security Update on a Windows 95-based computer, simple MAPI calls do not work without user intervention. Therefore, any other program that must be able to communicate with Outlook to send messages, or that uses Outlook addresses does not work without a user option to continue.
For example, you do not receive an Address Book warning and an option to continue if you attempt to mail merge from Microsoft Word by using Outlook contact information. You also receive the following error message when you attempt to use the Send To Routing Recipient option from another Microsoft Office program:
Your mail service does not support certain services needed for documenting routing.
Following this error message, there is no option to continue the document routing.
For additional information about the Outlook E-mail Security Update, click the article number below to view the article in the Microsoft Knowledge Base:
262617 OL98: Information About the Outlook E-mail Security Update
262700 OL98: Developer Information About the Outlook E-mail Security Update
263296 OL98: Administrator Information About the Outlook E-mail Security Update
262618 OL98: Known Issues with the Outlook E-mail Security Update
264566 OL98: Know Setup Issues with the Outlook E-mail Security Update
264127 OL98: Known Interoperability Issues with the Outlook E-mail Security Update
264129 OL98: Known Third-Party Issues with the Outlook E-mail Security Update