Article ID: 267319 - View products that this article applies to.
This article was previously published under Q267319
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Simple Messaging Application Programming Interface (MAPI) functions, such as the Send To Mail Recipient option, the Send To Routing Recipient option, and any mail merges that use the Outlook Address Book, may not work if the following conditions exist:
To resolve this problem:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
If you use the Outlook 98 E-mail Security Update on a Windows 95-based computer, simple MAPI calls do not work without user intervention. Therefore, any other program that must be able to communicate with Outlook to send messages, or that uses Outlook addresses does not work without a user option to continue.
For example, you do not receive an Address Book warning and an option to continue if you attempt to mail merge from Microsoft Word by using Outlook contact information. You also receive the following error message when you attempt to use the Send To Routing Recipient option from another Microsoft Office program:
Following this error message, there is no option to continue the document routing.
Your mail service does not support certain services needed for documenting routing.
For additional information about the Outlook E-mail Security Update, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/262617/EN-US/ )OL98: Information About the Outlook E-mail Security Update
(https://support.microsoft.com/kb/262700/EN-US/ )OL98: Developer Information About the Outlook E-mail Security Update
(https://support.microsoft.com/kb/263296/EN-US/ )OL98: Administrator Information About the Outlook E-mail Security Update
(https://support.microsoft.com/kb/262618/EN-US/ )OL98: Known Issues with the Outlook E-mail Security Update
(https://support.microsoft.com/kb/264566/EN-US/ )OL98: Know Setup Issues with the Outlook E-mail Security Update
(https://support.microsoft.com/kb/264127/EN-US/ )OL98: Known Interoperability Issues with the Outlook E-mail Security Update
(https://support.microsoft.com/kb/264129/EN-US/ )OL98: Known Third-Party Issues with the Outlook E-mail Security Update
Article ID: 267319 - Last Review: October 20, 2013 - Revision: 1.0