You are currently offline, waiting for your internet to reconnect

Packet loss occurs when you connect a telephone that has Lync 2010 Phone Edition installed to a computer

SYMPTOMS
Consider the following scenario:
  • You have Microsoft Lync 2010 Phone Edition installed on one of the following telephones:
    • Polycom CX600
    • Aastra 6721ip
    • Aastra 6725ip
    • HP 4110
    • HP 4120
  • You connect a computer that has Lync 2010 installed to the PC port on the telephone.
  • You try to receive a multicast stream on the computer.
In this scenario, packet loss occurs. For example, when you view a multicast video stream, the video output is choppy.
CAUSE
This issue occurs because the telephone device driver is handled incorrectly.
RESOLUTION
To resolve this issue, install the appropriate cumulative update for the telephone that you are using:
For HP 4110 and HP 4120 telephones
2672743 Description of the cumulative update for Lync 2010 Phone Edition for HP 4110 and HP 4120: February 2012
For Polycom CX500, Polycom CX600, and Polycom CX3000 telephones
2672349 Description of the cumulative update for Lync 2010 Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000: February 2012

For Aastra 6721ip and Aastra 6725ip telephones
2672352 Description of the cumulative update for Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip: February 2012
MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Properties

Article ID: 2673305 - Last Review: 03/16/2012 04:06:00 - Revision: 2.0

Microsoft Lync 2010 Phone Edition

  • kbqfe kbfix kbsurveynew kbexpertiseinter KB2673305
Feedback