Article ID: 267410
When you try to access a multi-volume compressed file on a 3.5-inch disk that was created by the WinZip compression utility, you may receive the following message:
After this message, you are not able to copy, delete or view the properties of the compressed folder. If the last disk can not be inserted, the only way to exit this prompt is to hold the CTRL+ALT+DEL keys to open Task Manager, click Compressed Folders, and then click End Task. Please note that you may have to click End Task several times before it closes.
Please insert the last disk of the Multi-Volume set and click OK to continue.
If WinZip or any other ZIP creation program is installed, and .zip files are associated with them, this will not occur.
The Compressed Folders feature of Windows Millennium Edition does not support a .zip file that spans multiple volumes.
Use File Manager (Fileman.exe) to copy or delete any compressed files or folders from the 3.5-inch disk drive. To use File Manager for this operation, follow these steps:
Install the compression utility (WinZip) that you used to create the original multiple-volume compressed file or folder, and then use that utility to delete the compressed file or folder.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Article ID: 267410 - Last Review: June 19, 2014 - Revision: 2.0
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.