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WD2000: Error Message: "Run-time Error '5'" When You Start Word

This article was previously published under Q267572
When you start Microsoft Word, you receive the following error message:
Run-time error '5': Invalid Procedure Call or Argument.
This error message may appear when the template, which is provided by, is located in your Office or Word Startup folder.

The default location of the Office Startup folder is:
C:\Program Files\Microsoft Office\Office\Startup
The default location of the Word Startup folder varies, based on the operating system that your computer is using:

Microsoft Windows 2000

C:\Documents and Settings\user name\Application Data\Microsoft\Word\STARTUP
NOTE: In Microsoft Windows 2000, the Application Data folder is a hidden folder. To unhide it, double-click My Computer. On the Tools menu, click Folder Options. On the View tab, click to select Show hidden files and folders, and then click OK.

Microsoft Windows 95, Microsoft Windows 98

C:\Windows\Application Data\Microsoft\Word\Startup

Windows 95 or Windows 98 with User Profiles Enabled

C:\Windows\Profiles\user name\Application Data\Microsoft\Word\Startup

Microsoft Windows NT 4.0

C:\Windows\Profiles\user name\Application Data\Microsoft\Word\Startup
To work around this problem, delete or move the template from your Startup folder or folders. To do this, follow these steps:
  1. Quit Microsoft Word.
  2. In the appropriate Startup folder, click to select
  3. Do one of the following:
    • To delete, click Delete on the Edit menu.

    • To move to a different folder, click Cut on the Edit menu. Select the folder where you want to move, and then click Paste on the Edit menu.
  4. Restart Microsoft Word.
To resolve this problem, upgrade to version 2.2.2 or later of the Internet Postage software.
The template is installed by a third-party add-in that lets you use Internet postage from in Microsoft Word. For more information, please browse to the following Web site:The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
runtime error 5 run time

Article ID: 267572 - Last Review: 08/06/2002 09:00:00 - Revision: 1.0

  • Microsoft Word 2000 Standard Edition
  • kbprb KB267572