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"Memory Could Not Be Read" Error Message While Doing File Operation

This article was previously published under Q267858
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you copy and paste a file, rename a file, click a command on the shortcut menu of a file, or perform any other file operation, you may receive the following error message:
Windows - Application ErrorThe instruction at "0x00403759" referenced memory at "0x202c7971". Thememory could not be read. Click on OK to terminate the program.
CAUSE
This problem is caused by a file extension that contains more than 260 characters to the right of the period. The buffer overfills and causes the error message to occur.
RESOLUTION

Windows 2000

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
   Date        Time    Version          Size       File name   -----------------------------------------------------------   06/21/2000  08:11p  5.0.3103.1000    2,336,016  Shell32.dll				

Windows NT 4.0

To resolve this problem, obtain the Windows NT 4.0 Security Rollup Package. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
299444 Post-Windows NT 4.0 Service Pack 6a Security Rollup Package (SRP)
The English version of this fix should have the following file attributes or later:
   Date        Time    Version        Size       File name    Platform   -------------------------------------------------------------------   07/21/2000  09:02p  4.0.1381.7081  1,280,784  Shell32.dll  x86   07/21/2000  09:00p  4.0.1381.7081  1,857,808  Shell32.dll  Alpha				

Microsoft Windows NT Server version 4.0, Terminal Server Edition

To resolve this problem, obtain the Windows NT Server 4.0, Terminal Server Edition, Security Rollup Package (SRP). For additional information about the SRP, click the article number below to view the article in the Microsoft Knowledge Base:
317636 Windows NT Server 4.0, Terminal Server Edition, Security Rollup Package
STATUS

Windows 2000

Microsoft has confirmed that this problem may cause a degree of security vulnerability in Windows 2000. This problem was first corrected in Windows 2000 Service Pack 2.

Windows NT 4.0

Microsoft has confirmed that this problem may cause a degree of security vulnerability in Windows NT 4.0.
tsesrp
Properties

Article ID: 267858 - Last Review: 12/05/2015 20:56:45 - Revision: 2.3

  • Microsoft Windows NT Server 4.0, Terminal Server Edition Service Pack 4
  • Microsoft Windows NT Server 4.0, Terminal Server Edition Service Pack 5
  • Microsoft Windows NT Server 4.0, Terminal Server Edition Service Pack 6
  • Microsoft Windows 2000 Service Pack 1
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Service Pack 1
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT 4.0 Service Pack 1
  • Microsoft Windows NT 4.0 Service Pack 2
  • Microsoft Windows NT 4.0 Service Pack 3
  • Microsoft Windows NT 4.0 Service Pack 4
  • Microsoft Windows NT 4.0 Service Pack 5
  • Microsoft Windows NT 4.0 Service Pack 6a
  • Microsoft Windows NT Server 4.0 Enterprise Edition
  • Microsoft Windows NT 4.0 Service Pack 4
  • Microsoft Windows NT 4.0 Service Pack 5
  • Microsoft Windows NT 4.0 Service Pack 6a
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • kbnosurvey kbarchive kberrmsg kbbug kbfix kbwin2000presp2fix kbqfe kbsecurity kbhotfixserver KB267858
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