Article ID: 2690045 - View products that this article applies to.
SummaryMicrosoft Office 365 does not require you to use WAN Optimization Controller devices (also known as WAN acceleration and caching devices) or traffic shaping/inspection devices (also known as packet shaping/inspection devices), nor can we comment on the effectiveness of these solutions. Customers may decide to use such devices to increase performance under conditions of high latency or low bandwidth for Microsoft Exchange Online and Microsoft SharePoint Online. We advise customers to use their discretion in deploying these devices with Office 365, whether in multi-tenant (MT), dedicated (D), or ITAR service configurations.
Microsoft does not offer first-party technical customer support for WAN Optimization Controller (WOC) devices. As with other network infrastructure equipment, we do not test the use of these devices with Office 365 to make sure that they work, nor do we take any responsibility for making sure that they continue to work as part of regular service updates. Customers should work directly with their WOC vendors to receive technical support.
During support incidents, we do require customers to inform us if they are using WOC devices. We also require that customers have an easy way to bypass the WAN optimization or traffic shaping/inspection services for Office 365. When we try to resolve a customer service issue in Office 365, we may ask that these devices be put in bypass mode before we continue with diagnosis and issue resolution. By bypass mode, we mean any combination of network or device configuration that logically or physically removes the device from the infrastructure path between the customer and Office 365.
More InformationOffice 365 dedicated/ITAR customers can install and use WOC devices together with their service at their own discretion. The devices can be installed in the edge site that is used to interconnect a customer's private network with the data networking presence that is provided by Microsoft. (In this case, the edge site is a third-party-carrier meet-me room [MMR] facility that is associated with a carrier hotel or anchor site.) Be aware that this option is available only for Office 365 dedicated/ITAR deployments and not for the multi-tenant service. To achieve the same results, some vendors offer the option of deploying their WOC in the customer's data center instead of in the edge site. Because the use of WOC devices can potentially affect the reliability of the Office 365 service, customers must agree to the following terms when they opt to use these devices:
Article ID: 2690045 - Last Review: June 29, 2015 - Revision: 16.0