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Virtual machine configured to use an ISO has a status of Unsupported VM Configuration in System Center 2012 Virtual Machine Manager

Symptoms
In System Center 2012 Virtual Machine Manager, a virtual machine (VM) may have a status of Unsupported VM Configuration if the virtual machine was configured to use an ISO image file and the Share image file instead of copying it option is selected.
Cause
This is a known issue in System Center 2012 Virtual Machine Manager.
Resolution
To resolve this issue, install Update Rollup 2 for System Center 2012 by following the steps documented in the following knowledge base article:

KB2706783 - Description of Update Rollup 2 for System Center 2012 (http://support.microsoft.com/kb/2706783)

To workaround the Unsupported VM Configuration status, detach the ISO file using the Hyper-V Manager console.

To detach the ISO file using the Hyper-V Manager console, perform the following steps:

1. Open the Hyper-V Manager console on the server that is running the virtual machine that has the “Unsupported VM Configuration” status.

2. Open the Virtual Machine Settings.

3. Select the DVD Drive, change the media option to None and click OK.

4. In the VMM console, refresh the virtual machine.

5. Once the VM refresh completes, the virtual machine should show the correct status.

To prevent this issue from occurring, do not select the “Share image file instead of copying it” option when attaching an ISO file to a virtual machine.
More information
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
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Article ID: 2690619 - Last Review: 07/25/2012 15:31:00 - Revision: 2.1

Microsoft System Center 2012 Virtual Machine Manager

  • kbtshoot KB2690619
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