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While attempting to sign in to Windows Live Messenger on your Xbox 360 console, you receive the error "Can't sign in to Messenger. Error code 0x80048834"

Symptoms
When you try to sign in to Windows Live Messenger on your Xbox 360 console, you receive the error message:
Can’t sign in to Messenger. Error code 0x80048834.
Cause
The Microsoft account (formerly Windows Live ID) you are using to sign into Windows Live Messenger on the Xbox may need to accept the Terms of Use of the Windows Live Messenger service.
Things to Try

Sign into Messenger on the web

Go to messenger.live.com and sign in with your Microsoft account. You will be prompted to agree to a new terms of use. After accepting the terms of use, you will be able to sign into Messenger on your Xbox.

Re-Install Windows Live Messenger on your PC

If you receive error code 0x80048834 when you try to sign in to Windows Live Messenger on your Xbox 360 console, follow these steps:
  1. Uninstall Windows Live Messenger on your PC.
    1. Click Start.
    2. Click Control Panel.
    3. Underneath the heading Programs, click Uninstall a Program.
    4. In the list of programs, right click Windows Live Essentials and select Uninstall/Change.
    5. In the dialog box that appears, select Remove one or more Windows Live programs.
    6. Select Messenger.
    7. Click Uninstall.
  2. Redownload Windows Live Messenger.
    1. Download Windows Live Messenger from the Download Messenger link on this webpage:
    2. In the dialog box that appears, select Choose the programs you want to install.
    3. Select Messenger.
    4. Click Install.
  3. Sign into Windows Live Messenger using your Microsoft account.
  4. Read through the Terms of Use and click Accept.
  5. Sign into Windows Live Messenger on your Xbox 360 console.

Properties

Article ID: 2694117 - Last Review: 01/23/2013 11:37:00 - Revision: 2.0

  • Xbox
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