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File name of a saved attachment is incorrect when you use OWA in Firefox 8 in an Exchange Server 2010 environment

Consider the following scenario:
  • You log on to a mailbox by using Microsoft Outlook Web App in Firefox 8 in a Microsoft Exchange Server 2010 environment.
  • You open an email message that contains an attachment in Outlook Web App (OWA).
  • You save the attachment as File_name.type. For example, you save the attachment as File_name.xlsx.
In this scenario, the attachment is saved as attachment.ashx instead of file.xlsx.
This issue occurs because the file name of the attachment is enclosed in quotation marks in the code for Firefox 8. Therefore, the attachment is saved incorrectly.

To resolve this issue, install the following update rollup:
2661854 Description of Update Rollup 2 for Exchange Server 2010 Service Pack 2

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Article ID: 2694473 - Last Review: 05/11/2012 07:12:00 - Revision: 2.0

  • Microsoft Exchange Server 2010 Service Pack 2
  • kbqfe kbfix kbsurveynew kbexpertiseinter KB2694473