Microsoft Office 365 Dedicated and ITAR customers can submit service requests (also called "SRs") online. By doing this, you route SRs directly to the correct service queue, based on selections that you make during the submission process. When you create an SR, please provide as much information as possible about the issue.
Important For SevA incidents, please call Office 365 Support to make sure that the incident receives immediate attention.
Check Service Health to see whether there are any known or reported issues.
You can create a service request from the main dashboard or go to the "Service" section and then select Service Requests.
Select a feature that corresponds to the issue that you're reporting.
Describe the symptom, and then include an Issue summary and Issue details. These may include the SMTP address of the affected object, the date and time at which the issue started occurring, whether it occurs in Outlook and OWA, and more.
Review the suggested Knowledge Base articles. If no article applies or does not resolve the issue, select Yes, continue.
Continue to enter as many details as you have that are related to the issue. Attach files here if necessary.
Verify that all the information is correct, and then click Submit request. If the email address contains "onmicrosoft.com," update it to an address where you actually receive mail.
To provide additional details about the service request, click New Message while you are viewing the details of the request.
To view tickets, go back to the main dashboard, and then select View service requests.